At Zayan Ali Traders, we deeply value our customers and strive to ensure every purchase brings you complete satisfaction. However, if for any reason you are not satisfied with your order, we offer a fair and transparent Refund & Exchange Policy designed to protect both our customers and our business.
Refund Policy
We want you to shop with confidence. Refunds are available under the following conditions:
Eligibility for Refund
The product delivered is damaged, defective, expired, or incorrect.
You report the issue to us within 24 hours of receiving your order.
The product is returned in its original packaging, without being used or tampered with.
Refund Timeline
Once your request is approved, refunds are processed within 2 to 3 business days.
Refunds are credited to your original payment method or bank account, depending on your payment option.
Non-Refundable Cases
Change of mind after purchase.
Products damaged due to customer mishandling.
Opened or used perfumes, cosmetics, or jewellery (due to hygiene and safety concerns).
Exchange Policy
If you would like to replace your item with another, we gladly offer exchanges under the following terms:
Eligibility for Exchange
Wrong product, wrong size, or damaged item received.
Exchange request submitted within 5 to 7 business days of receiving the order.
The item must be unused, undamaged, and in its original packaging with all labels/tags attached.
Exchange Timeline
Once your request is verified, the exchange process will take 5 to 7 business days.
A replacement product will be shipped to you at the earliest convenience.
Non-Exchangeable Items
Personalized, custom-made, or engraved jewellery pieces.
Perfumes or cosmetics that have been opened or tested.
Items purchased during clearance sales (unless defective).
How to Request a Refund or Exchange
Contact our support team via email or phone within the allowed timeframe.
Provide your order number, product details, and pictures of the defective/damaged item (if applicable).
Our team will review your request and guide you through the return process.
Once the product is received and inspected, we will confirm your refund or exchange approval.
Customer Responsibilities
Ensure that the delivery address and contact information provided at checkout is accurate.
Handle products with care before initiating a return/exchange.
Cover the cost of return shipping (except in cases of incorrect or defective product delivery).
Our Commitment
We take pride in the quality of our perfumes, jewellery, and other products. Our aim is to build long-term trust with our customers by offering policies that are both fair and customer-friendly. Every case is handled with care and attention to ensure you have a smooth shopping experience with us.
Contact Us
For refund or exchange inquiries, please reach out to our dedicated support team:
Phone: +92 3114045825
Email: zayanalitraders@gmail.com